All plants shipped bare root wrapped in moss on Mondays and Tuesdays.
How do I contact North Texas Cold Hardy Palms?
We can be reached by telephone at 682-300-1471 and our email address is NTCHPalms@Gmail.com
What is your guarantee?
Plants should arrive in good condition. If they don't, please notify us within 14 days and we will replace the plants if possible, or refund the list price. When corresponding please provide full name and address so that we can process your claim in an efficient and timely manner. We will replace plants free of charge but request that you reimburse us for shipping.
When will my credit card be charged?
All orders placed online using credit cards as payment will be charged when the order is placed. If you desire a shipping date that is several weeks or months beyond the receipt of the order please contact us.
Will I be charged sales tax?
Order sent to addresses within the state of Texas will be charged 6.75% sales tax.
How much is shipping?
Our shipping is calculated based on prepopulated weights of the plants when boxed up. We ship via USPS priority or First Class and we take the great care in preparing and packaging your plants for shipping.
How long will it take for my order to arrive?
Typically 2-4 Days
When can plants be shipped?
We ships plants most of the year, weather permitting. We generally suspend the shipping of plants from mid December until mid February due to the cold weather.
Does North Texas Cold Hardy Palms ship to foreign countries?
We do not.
When can sale plants be shipped?
For web-only sales, orders must be shipped no later than 30 days after the end of sale date.
Can I visit the nursery to shop? Or pick up a preset order?
While we do not have a retail facility we do allow personal shopping opportunities where individuals or small groups of up to 6 people can come and shop or arrange to pick-up their orders. If you wish to come and shop, or arrange for a pick-up order, please call or email us at NTCHPalms@gmail.com. Once a date and time have been determined, directions to the nursery will be sent by email.
Can North Texas Cold Hardy Palms Install Larger Palms?
Yes, we offer Installation services for anything from small backyards to large shopping centers. Please remember that 811 must be called 5 days prior to planting. Typical Fees are as follows:
5G- 15G $45
25G-24" Box - $95
Large Palms $150/tree
Delivery - $2.95 per loaded mile